# Privacy Policy

Effective Date: 04/10/26

Longhorn Home Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including how we handle SMS communications in compliance with applicable laws and A2P messaging requirements.

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## 1. Information We Collect

We may collect the following types of information:

- Personal Information: Name, phone number, email address, and service address

- Service Information: Details related to your HVAC or home service requests

- Communication Data: Records of calls, emails, form submissions, and SMS messages

- Website Usage Data: IP address, browser type, and interactions with our website

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## 2. How We Use Your Information

We use your information to:

- Provide and manage home services

- Schedule appointments and send service reminders

- Communicate with you about your requests or inquiries

- Improve our services and customer experience

- Send important updates related to your service

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## 3. SMS Communications (A2P Compliance)

By providing your phone number, you consent to receive SMS messages from Longhorn Home Services, which may include:

- Appointment confirmations and reminders

- Service updates

- Customer support communications

Message frequency may vary.

Message and data rates may apply.

You can opt out of SMS communications at any time by replying:

- STOP to unsubscribe

- HELP for assistance

Consent to receive SMS messages is not a condition of purchase.

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## 4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information only in the following situations:

- With trusted service providers who assist in operating our business (e.g., CRM or scheduling platforms)

- When required by law or to protect our legal rights

We do not share mobile information with third parties or affiliates for marketing or promotional purposes.

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## 5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

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## 6. Your Choices and Rights

You have the right to:

- Opt out of SMS communications at any time (reply STOP)

- Request access to or deletion of your personal information

- Update or correct your information

To make a request, contact us using the information below.

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## 7. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You can modify your browser settings to disable cookies if preferred.

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## 8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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## 9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Longhorn Home Services

Phone: (720) 691-6041

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